Frequently asked questions

I can't complete checkout, it says you don't ship to my country.

From we only ship to πŸ‡¦πŸ‡ΊπŸ‡³πŸ‡ΏπŸ‡ΊπŸ‡ΈπŸ‡¨πŸ‡¦πŸ‡¬πŸ‡§. With our Etsy Store we go the extra mile, shipping to the four corners of the earth!

I need help tracking my order.

You'll find the tracking number and link in your order confirmation email.

We offer tracking services for the following shipping methods: AusPost Parcel Post, AusPost Express, and DHL.

Please note that if you opted for the AusPost Priority Letter shipping method, tracking is not available for this option.

If you have any questions or need assistance, feel free to reach out to us using the contact form below.

I need a tax invoice.

No problem! We've already prepared one for you. You'll find a link to download your tax invoice in the order confirmation email we sent you. Click here and we'll show you exactly where the link is!

If your order confirmation email is MIA, check your spam folder!

If you're still stuck, use the contact form below and we'll send you a fresh one.